Ready Mix Dispatcher

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Georgetown, TX

Job status
Full time
Job description
The Dispatcher position is responsible for providing quality customer service, placing new phone orders and monitoring/changing existing orders for READY MIX customers.



Responsibilities

Answer phones and places new orders
Provide quality customer service
Ability to obtain knowledge of Ready Mix designs
Call customers to schedule and confirm orders
Responsible for total customer satisfaction
Speak to our customers in a positive and friendly manner
Answer customer’s questions on concrete products
Minimum Education and Experience

High school degree or equivalent
Preferred experience in the ready mix concrete industry and strong understanding of concrete, admixtures and aggregate
1-3 years of HIGH VOLUME call center expereince
Strong customer experience
Knowledge, Skills and Abilities

Strong computer, phone and customer service skills
Excellent communication and organizational skills
Ability to multi-task in a fast paced environment
Willing to work various hours including overtime
Ability to maintain composure in all situations and not become defensive or irritated
Knowledge of Austin and surrounding geographic area
Bilingual preferred
Benefits
Medical
Prescription Drug
Dental
Vision
Health Care Reimbursement Account
Dependent Care Reimbursement Account
Wellness Programs
Employee Assistance Plan
Paid Holidays and Vacation
401(k) with Company matching
Pension
Sickness and Accident – Short-Term Disability
Optional Long-Term Disability
Employee Life Insurance
Spouse & Dependent Life Insurance
Business Travel Accident Insurance
Direct Deposit Payroll
Educational/Tuition Assistance Plan
College Scholarship Program – for dependent children
Matching Gift Program
New Auto Purchase Discount Plans
We are an equal opportunity employer.
Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.
Experience requirements
• High-volume call center experience is required
• Dispatching or scheduling experience is required
• Ready Mix/Concrete industry experience is required
15576